End User FAQ
Q. What is Content Panda for SharePoint?
A. Content Panda for SharePoint is an application for Office 365 & SharePoint that brings the most relevant and up-to-date help content and information directly where end users need it: inside the user interface. It provides SharePoint users on demand, in-context guidance so they spend less time searching for answers and more time confident about getting the job done.
Q. Why is there a panda face on the right hand side of my SharePoint site?
A. Content Panda for SharePoint has been installed by your organization and is ready for you to use. It’s a help and training platform that gives you the answers you need to your daily SharePoint questions, the moment you need them. It’s in-context and on-demand, so you don’t have to dig for the knowledge you’re looking for and you can use it whenever you feel like it.
Q. When and how should I use Content Panda?
A. You should use Content Panda whenever you have a question about SharePoint. Content Panda is your help and training safety net, there whenever you need it. It has over 250 training topics alone and an endless range of help content and other useful material.
The best way to use Content Panda is to explore at your own pace. Click the Panda Tab on the right whenever you’re curious about what SharePoint does, or how to use it, and have a look at what kind of help is available.
Q. How do I turn Content Panda on & off?
A. The Panda Tab, by default, is on the right side of the page: clicking the number will turn on Content Panda for SharePoint. The number on the Panda Tab indicates how many items on the page have help available. Click it again to turn off Content Panda.
Q. Once I’ve turned Content Panda on, what do I do next?
A. Once you’ve turned on Content Panda, small Panda Icons appear throughout the SharePoint Interface. Clicking a panda opens a Panel with specific information about the area. The Panel offers different types of help and training including curated materials, videos and search results.
Q. What kind of information can I expect to find in a Panda Panel?
A. There are multiple types of content that appears in the Panda Panels. The types are but not limited to: online training, help articles, online videos and curated search results.
Q. What’s the Content Panda training like?
A. Content Panda online training content is created by Combined Knowledge, Mindsharp and Critical Path, the world leaders in online SharePoint education. It’s highly detailed and features multi-media content like Computer Based Training (CBT) and videos, as well as text-based instruction. It’s also bite-sized and highly focused, so you don’t need to slog through a lot of information to find the answer you need.
Q. How long are the online training tutorials?
A. The length and format of each piece of training content varies, but no piece of content will take more than a few minutes to absorb. They’re grouped by topic and have a logical sequence, so just go until you’re satisfied with what you’ve learned.
Q. What are the Content Panda help articles like?
A. They’re detailed articles chosen from many online venues, including official Microsoft sites. While they’re technical, they’ve been selected by us because they’re easy to understand and suitable for a broad audience. Each article (like all Content Panda content) is highly focused so you’ll be able to get through them quickly and achieve the result you’re looking for.
Q. How do the curated search results work?
A. The search results are created using specific search terms the Content Panda team choose in advance for each topic. We experiment with different search terms, analyze the results and choose the words that produce a list of content we feel will be the most useful to you for that specific subject.
Q. There is a piece of content in our knowledgebase that would be great to have in Content Panda. Can I edit the Content Panda Panel?
A. Most end users do not have editing privileges for the Content Panda Panel. Your division or department may have a Content Panda editor, so please ask your manager. Do bring them your suggestions—Content Panda gets even better when your company adds their own content to the Panda Panels.
Q. Where does the rating information go when I rate the content in the Content Panda Panel?
A. The ratings are available to your team's Content Panda Administrators via Analytic Reports.